Privacy Policy

We’re Tyler and Brady, two brothers who started this business to bring our neighbors firewood they can count on. We want you to trust us with your information the same way you trust us with your fire.

This Privacy Policy explains what information we collect, why we collect it, and how we protect it. We’ve written it in plain language so you know exactly where you stand.

When we say “we,” “us,” or “our,” we mean kilndriedfirewoodnearme.com and the people who run it. When we say “you,” we mean anyone who visits our website, places an order, or contacts us.

By using our website or services, you agree to the practices described in this policy.

We only collect the information we need to get your firewood to you and keep you in the loop.

Information You Give Us

When you place an order, request a quote, sign up for updates, or reach out to us, you may share:

• Your name, so we know who we’re serving
• Your delivery address, so we know where to bring your wood
• Your email address, for order confirmations and updates
• Your phone number, so we can coordinate delivery times
• Payment details, such as your card number and billing address
• Delivery notes, like gate codes, stacking preferences, or where to leave your order
• Messages you send us, including questions, feedback, or special requests

Information Collected Automatically

When you visit our website, some information is gathered automatically, including:

• Your IP address and general location (such as city or region)
• Your browser type and device type
• The pages you visit and how long you stay
• The website that sent you to us

This helps us understand how people use our site so we can make it better.

We use your information for clear, practical reasons:

• Order fulfillment: To process your order, take payment, and send confirmations and receipts.
• Delivery coordination: To schedule your delivery, contact you about timing, and make sure your wood ends up in the right spot.
• Customer service: To answer your questions, resolve issues, and follow up on feedback.
• Marketing communications: To send seasonal reminders, special offers, and news about our products, but only if you’ve chosen to receive them.
• Website improvement: To understand what’s working on our site and what isn’t.
• Safety and legal needs: To prevent fraud, protect our business, and meet legal obligations.

Your Marketing Choices

You’re always in control of our marketing messages. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly. Even if you opt out of marketing, we’ll still send messages related to your orders, such as confirmations and delivery updates.

 

We do not sell your personal information. Period.

We don’t rent it, trade it, or hand it off to anyone looking to market to you. We only share your information when it’s necessary to run our business and serve you, including with:

• Payment processors: Trusted third-party companies that securely handle your payment. We don’t store your full card number on our systems.
• Service providers: Companies that help us with things like website hosting, email delivery, scheduling, or analytics. They may only use your information to perform services for us.
• Delivery partners: If anyone other than us helps with a delivery, we share only what they need, such as your name, address, and delivery notes.
• Legal requirements: We may share information if required by law, court order, or to protect the rights, safety, or property of our customers, our business, or others.
• Business changes: If our business is ever sold or merged, your information may transfer to the new owner, who would be expected to respect this policy.

Like most websites, we use cookies. These are small text files saved on your device when you visit our site.

How We Use Cookies

• Essential cookies keep the site working properly, such as remembering items in your cart.
• Preference cookies remember your settings so you don’t have to re-enter them.
• Analytics cookies show us how visitors use our site, so we can improve it.
• Marketing cookies may help us show relevant ads on other websites.

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers let you block cookies entirely or alert you when one is being set. Keep in mind that turning off some cookies may affect how parts of our website work, like your shopping cart.

We take protecting your information seriously. Our safeguards include:

• Secure connections (SSL encryption) that protect data as it moves between your device and our website
• Trusted payment processors that follow industry security standards for handling card information
• Limited access, so only people who need your information to do their jobs can see it
• Regular reviews of our tools and practices to keep security up to date

No website or online system is completely risk-free. While we work hard to protect your information, we can’t guarantee absolute security. If we ever learn of a breach that affects your personal information, we’ll notify you as required by law.

We keep your information only as long as we need it. That includes the time required to fulfill orders, provide customer support, keep accurate business and tax records, and meet legal obligations. When we no longer need your information, we delete it or make it anonymous.

Your information belongs to you. You have the right to:

• Access: Ask what personal information we have about you.
• Correction: Ask us to fix information that’s wrong or out of date.
• Deletion: Ask us to delete your personal information.
• Opt out of marketing: Stop receiving promotional emails or texts at any time.

How to Make a Request

Just contact us using the information below. We may ask you to confirm your identity before we act on your request. This protects your information from getting into the wrong hands.

We’ll respond within a reasonable time, usually within 30 days. In some cases, we may need to keep certain information, such as records of past purchases, for legal, tax, or accounting reasons. If that applies, we’ll let you know.

Depending on where you live, you may have additional rights under your state’s privacy laws. We’ll honor those rights as required.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us and we’ll delete it promptly.

Our site may include links to other websites, such as social media pages or payment providers. We’re not responsible for how those sites handle your information. We encourage you to read their privacy policies before sharing anything with them.

We may update this Privacy Policy from time to time as our business grows or as laws change. When we do, we’ll update the “Last Updated” date at the top of this page. If we make major changes, we’ll let you know through our website or by email.

Have a question about your privacy or want to make a request? We’re happy to help. You’ll hear back from one of us directly, not a call center.

kilndriedfirewoodnearme.com
Waukesha, Wisconsin

Thank you for trusting our family business. We’ll always treat your information with the same care we put into every cord of wood.

— Tyler & Brady