We stand behind our kiln dried firewood. If you’re not satisfied with your order, you can return it within 30 days and get your money back.
How it works
- Contact our support team within 30 days of delivery.
- Tell us what’s wrong with your order.
- We’ll arrange the return and refund your payment.
What’s covered
- Firewood that doesn’t meet the quality you expected
- Orders that arrive damaged or incorrect
Our team is available 24/7, so you can reach us whenever you need help. Your payment is protected by secure checkout, and your refund is handled the same way.
Buy with confidence. If it’s not right, we’ll make it right.