We want you to be happy with your firewood. If you’re not, you can return your order within 30 days of delivery.
Eligibility
- Request a return within 30 days of the delivery date.
- Firewood must be unused and unburned.
- Contact us with your order number and the reason for the return.
How to Return
- Contact our support team with your order number. We’re available 24/7.
- We’ll review your request and send return instructions.
- Once we confirm the return, your refund is processed.
Refunds
- Approved refunds go back to your original payment method.
- Refunds are processed within [5-7] business days after we confirm the return.
Damaged or Incorrect Orders
If your order arrives damaged or isn’t what you ordered, contact us right away with a photo. We’ll replace it or refund you at no extra cost.
Questions?
Reach our support team any time, day or night.